All Plan Management for NDIS providers
Invoice processing that’s fast, secure and transparent
As a provider offering quality services to participants, you want payment to be stress-free, simple and transparent.
Our provider portal gives you secure, real time visibility of invoice status from submission to payment. Check progress 24/7, reduce follow up and stay in control of your cash flow with confidence.
- Ready to help when you call
- Small team, big capabilities
- A smarter system built for NDIS
- Guidance when you need it
- Technology that puts you in control
Faster, more transparent invoicing for NDIS providers
How to view your invoice
Easily check the status of your invoices, any time, anywhere and from any device. Simply sign in with your email on our provider portal and you’ll receive a secure code to use as your password. No fuss, no stress.
Transparent and up-to-date information about your invoices
Understanding your invoice status
As a provider you play a pivotal role in a participant’s life. The last thing you need is the worry of being paid on time for the excellent service you’ve just delivered. At All Plan Management our leading technology and expert team are here to ensure your invoicing and payment go smoothly, giving you full visibility every step of the way.
“I just love that there is a portal for providers to view invoices anywhere, anytime and can get remittances when we need them, I haven’t come across another plan management portal that does this!”
Tony, provider from Queensland
Received
Great news, All Plan Management has received your invoice and we’re processing it. At this stage your invoice is with our specialist team. It has not yet been submitted to the NDIA for payment.
Pending
Pending status indicates that we’ve submitted your invoice to the NDIA. The invoice is waiting on NDIA approval. Invoices are generally paid within 2 to 3 business days but payment may take up to 10 days, as explained in the NDIS Payment terms.
Paid
A status of ‘Paid’ means the invoice has been approved by the NDIA and has been processed and paid to you.
Approved
A status of ‘Approved’ means your invoice was sent to your participant for approval, and they have approved the payment. The next step is to submit this claim to the Agency for processing and payment.
Rejected
This means your invoice has been sent to your participant for approval, but they have rejected it. If this happens, the best thing to do is contact the participant directly to understand why they rejected the invoice, and work with them to resolve any issues.
The difference our support makes
Why we’re trusted by thousands of people across Australia
3,000
+
participants supported
95
%
satisfaction rating
2,000
+
coordinators trust us
NDIS Plan Management Resources
Helpful guides & tools
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InvoicingHow to log in to the mobile app using the magic link
Read more: How to log in to the mobile app using the magic link -
Invoicing3 steps to getting paid faster as a provider with All Plan Management
Read more: 3 steps to getting paid faster as a provider with All Plan Management
Frequently asked questions
Questions from NDIS Providers
How to get paid faster?
To get paid faster, ensure your invoice includes all required NDIS details, correct line items and pricing, and submit it digitally as a clear PDF. For a simple step by step guide, read our blog: 3 steps to getting paid faster as a provider with All Plan Management
How can I see the status of my invoice
Sign in to the provider portal Caresquare Remittance Portal each listed invoice will display the status of the invoice. Received – this means the invoice has been successfully received/uploaded to the portal but has not yet been submitted to the NDIA for processing.
Pending – this means the invoice has been submitted to the NDIA and is waiting on NDIA approval, in some circumstances it may take up to 10 days to be paid according to the Payment Terms.
Paid – this means the invoice has been approved by the NDIA and has been processed and paid to you.
Approved – this means your invoice was sent to your participant for approval, and they selected the approval button.
Rejected – this means your invoice has been sent to your participant for approval, but they have rejected it, the best thing to do in this instance is to contact the participant directly to get feedback and/or resolve.
What if my bank account details change?
Email the team at [email protected] with your new details and we will update
What are the NDIS payment terms?
Visit the NDIS Invoicing and record keeping page to read about payment terms
Where can I find NDIS invoicing and record keeping advice?
Visit the Invoicing and record keeping page on the NDIS website.
Can I use handwritten invoices?
The simple answer is yes you can, but to ensure no delays with payment it is recommended your invoice be submitted in PDF format to guarantee receipt is successful. If handwritten is your only option, please save as PDF and then email for faster processing.
Ready to get started?
