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For support coordinators

Plan management that backs you

Support coordination is becoming more complex and challenging; you’re being asked to do more with the same resources. The right systems and the right partners make all the difference.

At All Plan Management, we work in partnership with support coordinators to make plan management easier. With responsive support and technology designed to save you time, we help you stay focused on delivering strong outcomes for the people you support.

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  • Ready to help when you call
  • Small team, big capabilities
  • A smarter system built for NDIS
  • Guidance when you need it
  • Technology that puts you in control

How we help support coordinators

Fast, reliable support that makes your life easier

When you partner with All Plan Management, you gain a team and tools designed to reduce your workload, not add to it. Less admin, clearer information, and more time to focus on impact and outcomes.

From budgets and invoices, to price guide expertise and forecasting support, we’re here to take the pressure off. That means that you can spend more time supporting people and less time with calculators, spreadsheets and forecasting funding periods.

Here’s how we make your job easier.

Fast, accurate payments with less follow up

We process invoices quickly and correctly, so supports keep moving smoothly. This saves you time chasing errors or delays.

Dedicated plan managers

No call centres. No bots. Just an expert team who knows you, your participants and acts fast when things need to move.

A smarter portal to reduce admin time

Dedicated Support Coordinator portal with real-time budgets, invoice tracking, reporting tools, clear statements and self-serve options. Simple tools that make admin easier and faster.

Invoice tracker

All providers can access our self-serve provider portal for their invoice status, so you don’t need to enquire for them. Providers can simply log in through our portal to stay updated.

Tech that supports your participant’s preferences

Participants can tailor their experience with invoice and budget options that work for them.  Auto approve trusted providers and personally approve new or one off providers.

NDIA API integration

We’re linked to the NDIA, so budgets, real time updates and funding releases are all reflected in your client’s portal as soon as they become available. We’re s33 or funding period enabled so you can save time and forecast support provision at the touch of a button.

Orders

We support prepayment of supports and orders where appropriate and within plan funding. Our experienced team understands when this approach is necessary and how to manage it correctly. Contact our team to discuss available options.

National support with a small-team approach

Whether your clients are local or interstate, we’ve got your back with our experienced plan manager team.

The difference our partnership makes

Why we’re trusted by coordinators and participants across Australia

3,000

+

participants supported

95

%

satisfaction rating

2,000

+

coordinators trust us

NDIS plan management portal

Faster answers. Less admin. More time for you.

Stay up to date with our easy-to-use, proprietary portal that’s built to support your workflow – not slow you down. Access real-time data, track budgets and invoices and get clear oversight of participant plans with transparent, reliable information, all in one place.

Upload invoices and follow them from submission to payment with no guessing or double-checking.

See exactly what’s been spent and what remains, so you can plan supports confidently.

Funding period enabled, privacy mode, graphs, export functions and much more.

Participants can add anyone they choose to their team, ensuring information flows directly to the right people without unnecessary delays.

Explore the portal

About All Plan Management

Support coordinators –we’ve got you

Learn about us

What you do really matters and we understand the pressures you face. We’re here to make plan management one thing you don’t have to worry about. So we work differently.

We answer the phone. We give guidance where appropriate. We help you get things over the line. And we do a lot of the financial admin that slows you down.

Because when we handle the backend, you can focus on real outcomes for the people you support.

Fast answers from real people—no phone queues, no explaining things twice, and more time to do the work that matters most.

You always know what’s happening and what to expect, nothing falls through the cracks.

With years of NDIS experience, our team understands your pressures and priorities. We act fast when you need us, so you can navigate them with ease.

Designed with every participant and support coordinator in mind, so you are empowered to thrive.

Meet some of our current providers

Strong partnerships sit at the heart of what we do.

We work alongside providers who share our belief that support works best when everyone collaborates around the person. By valuing our people and our partnerships, we help create a more connected, reliable, and personal NDIS experience.

Make the switch to a team that’s here to back you

A partnership designed to make your job easier

When you refer participants to All Plan Management, you’re gaining a partner who helps share the load.

We keep the financial administration moving forward smoothly so you can focus on supporting participants, not chasing payments or cleaning up admin. We’re a dedicated team, here to back you, every step of the way.

  • Step 1: Complete our quick online form
  • Step 2: Sign your service agreement digitally
  • Step 3: Our friendly team will reach out to get you started
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What support coordinators say

Real feedback from the real people we work with every day

“The portal is so easy to navigate and find what you need compared to other portals I have used. Staff are super helpful.”

Trisha S,

Support coordinator

“Thank you to Chantel, Bree and the rest of the team at All Plan for always being helpful and quick with any questions we have.”

Joel H,

Support coordinator

“Jemma from APM was incredibly friendly, knowledgeable, and genuinely helpful. She displayed a broad and impressive understanding of complex accounting matters and explained everything clearly and professionally. I highly recommend her to anyone seeking expert, reliable advice.”

Amy L,

Provider

“All plan management are so good to work with. They are always looking at ways to meet their clients’ needs. Their NDIS portal is so easy to follow and understand. Keep up the great work. Staff are so knowledgeable and happy to assist where they can. Wish there were 6 stars to give.”

David A,

Support coordinator

“Chantel and Rachel at All Plan Management has been absolutely fantastic! Their portal access makes managing my children’s NDIS plans so much easier, and they took the time to provide thorough training on how to use it. Everything is straightforward and user-friendly, which has made life so much simpler for both me and the providers we work with. I feel supported, confident, and organised thanks to their professionalism and ongoing assistance. I can’t recommend them highly enough!”

Louise A,

Representative

“Bravo APM! The portal is simple, intuitive, and very easy to navigate. The features make it effortless to stay informed and up to date at all times. I especially love that participant birthdays are displayed! It’s a thoughtful touch that really reflects person-centred practice. The ability to easily educate service providers and show them exactly where their invoices are sitting is a huge plus and saves so much time. A well-designed, user-friendly system that genuinely supports transparency and communication. Highly recommended APM :-)”

Rachel H

Support coordinator

“Invoices are getting processed very fast, and the team is always very helpful whenever I need help.”

Michael,

Provider

“I really appreciate the attention to detail and the care Chantel gave to my participants. So glad we switched to All Plan Management.”

Jenny S,

Guardian

“All Plan Management are one of the most professional, reliable and contactable plan providers on the market. They excel at supporting participants in their budget goals and sticking to NDIS legislative requirements. The staff are attentive, knowledgeable, and are incredibly supportive. Highly recommend.”

Kirsty M,

Support coordinator

“The team at all plan management have been managing my child’s plan for a few months now. The whole process was made so easy and I always get a friendly response with email and calls. I had no idea where to start and the team were so helpful with what and where to go next even helping me to call the NDIS to endorse. I also love the new access to the app it is so easy to use.”

Client’s Parent

“Really appreciate the service and support Chantel gave our mutual participants, keep up the good work!”

Sharen B,

Provider

Helpful guides & articles

Frequently asked questions

Your questions, answered

  • How do I refer a participant to All Plan Management?

    Referring is easy. Once the participant has agreed, you can start the switch in just three simple steps. Fill in our online form, have the participant sign their service agreement and we’ll contact them and the NDIS to make the change, so you don’t have to. We know endorsement calls chew through your coordination budget, so let our experienced team work directly with the participant.

  • Can I track participants’ budgets?

    Yes! Our advanced support coordinator portal provides real-time visibility, allowing you to see available balances and ensure supports align with plan funding, including s33 and funding period plans.

  • How fast are invoices paid?

    We always aim for same day processing with many claims going through within hours.  Most invoices submitted to us are paid within 2 to 3 business days.

    Because the NDIS is complicated we may ask providers to make amendments to invoices to ensure it’s not rejected by the NDIA, it’s compliant and it gets paid.  We have invoice coaching and support for independent workers and anyone else who would benefit.  We always prefer clear PDF formats to speed up the process, but our industry-leading system can read legible hand written invoices.  

  • Can I contact a participant’s plan manager directly?

    Yes, we make this easy.

    With a participant’s permission, we can add you to their support team and keep you in the loop. Consent is included as part of our sign up process, and participants can update their team at any time with a quick call.

    Once that is done, we can add you to the portal and speak with you openly about the plan and how it is tracking.

  • What happens if a participant switches mid-plan?

    Participants can switch to All Plan Management at any time. There is no need to wait for a new plan to start.

    Once the switch is complete, the current active plan manager is the only plan manager who can submit claims on the participant’s behalf. Previous plan managers are unable to claim invoices once they are no longer active on the plan.

    Invoices issued before the switch can still be sent to us after the transition, and we will manage the changeover. The NDIA applies a two year time limit on NDIS claims, so invoices must be within this timeframe to be paid.

    There are some exceptions depending on timing and circumstances. If anything is unclear or there are difficulties during the transition, our team is always available to help.

  • How do plan managers and support coordinators work together?

    Plan managers and support coordinators have distinct roles, but they work best in partnership.

    A support coordinator focuses on implementing the participant’s plan, connecting providers, coordinating supports and preparing for reviews. A plan manager manages the financial administration, reviewing invoices, ensuring compliance with NDIS pricing rules and tracking budgets.

    Working together, they navigate complex situations, respond to changing needs and interpret NDIS guidelines to ensure there are clear, practical options available. Different responsibilities, one shared goal: giving participants clarity, protection and the best possible chance of achieving their outcomes.

    Read more in our article: Plan management and support coordination explained: how they work together in the NDIS

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