As a provider helping NDIS participants with the supports they need you’re entitled to fast and accurate payment for the work you do.
Getting paid promptly is critical to your business and it matters to us too. While some delays are outside the control of providers and plan managers, there are a few practical steps that you can take to make sure your invoices progress as smoothly as possible through the system.
Our analysis shows that most payment delays come down to missing or unclear information. The good news is that a few simple steps can significantly speed things up.
Step 1. Get the invoice basics right
Sometimes it’s as simple as a missing piece of information the NDIA need, please check your invoice includes:
- your NDIS business name
- your ABN
- participant name and NDIS number
- the date the support was delivered
- a clear description of the support line item
- fee and quantity for each unit of the support being claimed. Make sure the fees are within NDIS pricing arrangements and price limits
- claim type, for example provider travel, face-to-face support
- total invoice amount. Make sure it adds up correctly.
- GST amount, if applicable
- one participant per invoice
- your bank account details for payment
Need an example template to guide you when creating your invoices? We’ve got you! Download our example invoice template.
Step 2. Go digital
Digital invoices are processed faster and more accurately.
Our top tip for a successful digital invoicing experience is to send invoices as a PDF.
Try to avoid handwritten invoices where possible. If handwritten is your only option, scan and save as a PDF before emailing
Step 3. Make invoicing easier on yourself
Invoicing will be easier if you are able to use invoicing software and other digital tools, check your invoice details meet requirements and reach out to us if you have questions.
In summary:
- Invest in invoicing software. There are multiple free versions online. It could be helpful to ask other providers what software they use.
- Provide clear details of the service you provided. It’s important to be clear and accurate in your invoicing.
- Ensure your invoices align with the invoicing and record keeping, and payment terms advice on the NDIS website.
- When your invoice is ready to submit, email it to [email protected]
And please,
- Contact us if you have any concerns about your invoice before submitting, so that we can ensure no issues with processing.
We know the NDIS is complex and the guidelines are constantly changing, but we’re sure that following these few steps can make a real difference to the speed you get paid.
If you are unsure whether an invoice meets the requirements, contact us before submitting it. A quick check can prevent delays later, especially when it comes to thousands of codes and line items. It’s what we do, and we’d love to help.