What does an NDIS plan manager do?
When your NDIS plan is approved, you can choose how you want to manage your NDIS plan funding.
There are 3 main options to choose from:
- self-managed
- plan-managed
- NDIA-managed.
If you choose ‘plan-managed’ as your preferred way to manage all or part of your NDIS funding, that means you’ll work with a plan manager. It’s also the most popular choice. More than 70% of participants choose to work with a plan manager.
What to expect from your plan manager
The plan management sector is varied and there’s plenty of choice. Knowing what you should expect from a plan manager can really help you understand if your plan manager is the right one for you.
People choose All Plan Management as their plan manager because we offer peace of mind, transparency and confidence, including:
The plan management sector is varied and there’s plenty of choice. Knowing what you should expect from a plan manager can really help you understand if your plan manager is the right one for you.
People choose All Plan Management as their plan manager because we offer peace of mind, transparency and confidence, including:
- real people who are knowledgeable about your plan.
- flexible approval options, for example you can auto-approve one provider and personally approve others
- easy-to-use mobile apps and desktop functions.
- same day sign-ups
- e-signature for key documents
- specialised assistive technology support
- no call centres and hold times
- education and support on NDIS guidelines
Contact the team at All Plan Management to find out more about our commitment to a genuine customer experience that responds to your needs.
Why change your NDIS plan manager?
You have the right to work with a plan manager that suits you and provides the services you need. Your plan manager is a trusted member of your support team and you can choose an NDIS plan manager that’s right for you.
There could be a few reasons you might want to change your plan manager.
- You want greater control over your funds with customisable approvals
- You want to work with a plan manager that processes requests quickly and accurately
- You’re looking for a plan manager that has tools to let you see your budgets and invoice history at any time, with the touch of a button
- You prefer a plan manager who answers calls promptly, and is able to help you the answers and support over the phone.
- It may also be simply that your needs have changed and you’d like a fresh start.
Three easy steps to change your NDIS plan manager
Once you’ve done your research and selected the new plan manager, it’s really easy to switch.
It’s important to check that they are able to act as your NDIS plan manager. For example, they must be registered as a provider with the NDIS Quality and Safeguards Commission.
You can switch plan managers at any time. You don’t have to wait until the end of your plan or the end of the month. You have the right to choose an NDIS plan manager that’s right for you.
Follow this step-by-step guide to switch NDIS plan managers.
1. Contact the new plan manager and let them know you’d like to join
Your new NDIS plan manager will let you know the best way to sign up. These days most reputable plan managers have online sign-ups so you can be all signed up and ready to go in a few simple steps. You can also call and sign up over the phone.
Planning to switch to All Plan Management? Visit our web page Make the switch to All Plan Management or call our friendly team on 1300 634 776.
2. Arrange to leave your current NDIS plan manager
If you already have an NDIS plan manager, let them know you’d like to move to a new plan manager. It’s also important to check the terms and conditions (T&Cs) on the service agreement you have with your current plan manager. Some NDIS plan managers will let you go straight away, and some might hold you to the contract. Call them to clarify if you have questions.
3. Tell the NDIA that you are switching NDIS plan managers
Call the NDIA to tell them you are choosing to move to a new NDIS plan manager. A call speeds things up and makes sure things move quickly. Even if you’re not sure if you have one of the old NDIS plans or the new ones with funding periods, the NDIA will be able to tell you.
During the call, it’s a good idea to ask for endorsement of your new NDIS plan manager. If you’re choosing All Plan Management as your new provider, you can give them our provider number when they ask you: 4050118856
Not sure what endorsement means? Visit our endorsement blog
Always look for an NDIS plan manager you can trust, with great communication.
Why switch to All Plan Management as your NDIS Plan Manager?
At All Plan Management we offer a simpler solution while protecting you through active checks and safeguards.
- Our client portal is so easy to use! You don’t need specialist tech expertise to track your NDIS plan spending. Take the overwhelm out of your NDIS budget tracking.
- We pay invoices promptly, and we check against NDIS pricing rules. This protects you and ensures you’re paying on time for services at the right price.
- Support and freedom of choice. Our team will work closely with you to find providers that offer the supports you need. It’s your choice and we’re with you all the way.
- Safeguarding you against fraud, overcharging and unfair billing. All Plan Management always verifies that provider claims adhere to the NDIS Price Guide and match your budget allocations.
All Plan Management services are at no cost to you. Our fees are covered by the NDIS, ensuring your support budget remains unaffected. Talk to our team today, we’re just a call away on 1300 634 776.
Are you a support coordinator for a participant who wants to change their NDIS plan manager?
At All Plan Management, we make it easy to refer a participant. Complete our simple form and a member of our team will get in touch using the details you provide.Refer a participant (this will change soon)
Frequently asked questions
Do I need to wait for my plan to end before changing my NDIS plan manager?
No, you do not need to wait until your plan ends. You can switch NDIS plan managers at any time.
If I switch plan manager, who is responsible for paying unpaid past invoices?
Your new plan manager becomes responsible for paying past invoices from that plan period (even if the invoices were from before they started working with you).
If I have a plan manager, who makes decisions about my supports?
Even with a plan manager you still have choice and control over your supports. The plan manager handles the administration. You make the decisions about what you need and which providers to work with. If you’re not sure a support or service is covered by the NDIS please call us first to check before you commit to the budget spend.
Do I need to endorse my new plan manager?
Yes, if your NDIS plan is on the new PACE system, you’ll need to endorse your new plan manager. If you’re switching to All Plan Management, we can help you with that! Visit our blog on how to endorse your plan manager, or call us on 1300 634 776.
Can I switch NDIS plan managers at any time?
Yes. You can change your NDIS plan manager whenever you like. You don’t need to wait for your plan to finish or for a new funding period to begin.
Does it cost anything to switch NDIS plan managers?
No. There is no cost to you when changing plan managers. Plan management fees are covered by the NDIS and do not reduce the funding available for your support.
How long does it take to change NDIS plan managers?
Switching usually takes just a few days once you’ve contacted your new plan manager and informed the NDIA. Calling the NDIA directly can help speed things up.
What information do I need when I call the NDIA to switch plan managers?
You’ll need your NDIS number and the details of your new plan manager. If you’re switching to All Plan Management, you’ll provide our provider number: 4050118856.
Will my supports stop while I switch plan managers?
No. Your supports continue as normal. Switching plan managers does not interrupt your funding or affect your booked services. It’s always best to let your providers know you’ve changed plan managers yourself and provider the right email address. The best place to send invoices is [email protected]
Do I need to sign a new service agreement when I switch plan managers?
Yes. Your new plan manager will ask you to sign a service agreement so they can begin managing your NDIS funding. Many plan managers like All Plan Management offer fast online sign-up.
What happens if my current plan manager has a notice period?
Some plan managers include terms in their service agreement requiring a notice period before ending services. If you’re unsure, check your agreement or contact them to clarify.
Do I need to tell my providers that I’ve switched plan managers?
Yes. It’s helpful to let your providers know the new email address for invoices. Some plan managers can do this on your behalf to make the switch easier.
Will my NDIS budgets or funding change when I switch plan managers?
No. Your budgets and funding stay exactly the same. Only the organisation managing your payments and invoices changes.
What if I’m unsure whether my plan is on the new PACE system?
The NDIA can confirm this during your switching call. If you’re moving to All Plan Management, our team can guide you through the process and help you understand whether endorsement is required.