Participants can switch to All Plan Management at any time. There is no need to wait for a new plan to start.

Once the switch is complete, the current active plan manager is the only plan manager who can submit claims on the participant’s behalf. Previous plan managers are unable to claim invoices once they are no longer active on the plan.

Invoices issued before the switch can still be sent to us after the transition, and we will manage the changeover. The NDIA applies a two year time limit on NDIS claims, so invoices must be within this timeframe to be paid.

There are some exceptions depending on timing and circumstances. If anything is unclear or there are difficulties during the transition, our team is always available to help.