We always aim for same day processing with many claims going through within hours.  Most invoices submitted to us are paid within 2 to 3 business days.

Because the NDIS is complicated we may ask providers to make amendments to invoices to ensure it’s not rejected by the NDIA, it’s compliant and it gets paid.  We have invoice coaching and support for independent workers and anyone else who would benefit.  We always prefer clear PDF formats to speed up the process, but our industry-leading system can read legible hand written invoices.